VA Call Center Remote Customer Service Representative Job at GetInsured, United States

  • GetInsured
  • United States

Job Description

VA Call Center Remote Customer Service Representative

Remote Full-time position

Location: Richmond, VA 23219

Salary Range: $17.00 - $18.50 per hour

Vimo is hiring Remote Customer Service Representatives to join our teams. This role focuses on delivering an excellent customer experience and assisting customers with health insurance enrollment and related support.

Responsibilities
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application data entry
  • Respond to online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving and adaptability to changing projects and updates
  • Time and task management (multitasking and prioritization)
  • Participate in extensive training and testing; eligibility to proceed through training depends on passing required exams
  • Adhere to regulated guidelines for communications via all channels
Qualifications
  • Moderate to advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven
Requirements
  • 18 years of age or older
  • Complete background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera for training period
  • Commitment to full attendance for a paid 3-week training period
  • Minimum Internet speed of 35 Mbps with ethernet
  • Cable/fiber broadband with a hard-wired ethernet connection required
  • Not compatible with mobile internet service providers or satellite
  • Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
What We Offer
  • Paid training
  • Full-time, seasonal role
  • Performance and attendance-based incentives in addition to base pay
  • Work from home convenience
  • Collaborative and supportive team environment
  • 401K match
  • ICHRA (Individual Coverage Health Reimbursement Arrangement)
  • Paid time off (PTO)

Note: This description reflects the essential duties and responsibilities of the role and is subject to change. EEO statements may be included as required by law.

#J-18808-Ljbffr

Job Tags

Hourly pay, Full time, Seasonal work, Remote work

Similar Jobs

US Foods

Straight Truck Delivery Driver Job at US Foods

US Foods is hiring a Straight Truck Delivery Driver to safely deliver foodservice products to restaurants, healthcare, and hospitality customers. In this performance-driven, safety-focused role, youll operate a straight truck, load and unload product, verify orders, and... 

Frasco Inc

Surveillance Investigator Job at Frasco Inc

 ...Job Title: Surveillance Investigator Job Location : Boston, MA Job Type: Full-Time, Billable Hours, Non-exempt Eager to start...  ...of communication and confidentiality, adhering to ethical and legal guidelines Prepare detailed reports with timestamps and... 

US Western Area Power Administration

Archeologist Job at US Western Area Power Administration

This position is for multiple regions within the Western Area Power Administration. As an Archeologist, you will be managing cultural resource compliance for multiple on-going construction and maintenance activities and coordinating with local, state, and other Federal...

US Postal Service

Postal Clerk - Harrod Job at US Postal Service

NO EXPERIENCE REQUIRED PAID TRAINING PROVIDED JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, ...

UPMC

Diabetes Educator Job at UPMC

 ...Diabetes Educator A Diabetes Educator provides diabetes education to patients referred to the Diabetes Education Network in outpatient, inpatient or community setting. Provides support to the other functions in Endocrinology i.e., specialized procedures. Travel may...